The ANSWER that got my ATTENTION!
What Will You Do Differently?
The One Question That Separates the Best From the Rest.
At Steg Custom Homes, we field hundreds of calls every week.
Material suppliers. Window providers. Stucco and drywall crews. Electricians. Painters. Flooring reps. Cabinet vendors. And the list goes on and on.
And here’s what I’ve realized after 30 years in this business:
Most of those calls sound the same.
Same pitch. Same buzzwords. Same “we can beat pricing.” Same “we can start tomorrow.” Same promises that don’t mean anything unless they’re backed by real service and real follow-through.
So I’ve started getting very direct.
Because the truth is…
We’re not looking for the cheapest price.
We’re looking for the
best quality and the
best service.
Why?
Because our clients deserve it.
And because in the luxury custom home world—especially here in
Sedona, Arizona—there is no room for “close enough.”
We Don’t Want To Be Sold. We Want To Be Educated.
This week, I had a conversation with a window supplier who’s been trying to earn our business.
He introduced himself, and I thanked him for reaching out.
Then he started to go into the sales pitch.
And I stopped him.
Not because I was being rude—because I was being honest.
I told him:
“I don’t want to be sold. I want to be educated.”
And then I asked him the question I believe every builder and homeowner should ask:
“What are you going to do differently than all your competitors?”
Before he even answered, I made sure he understood something crystal clear:
“I am NOT looking for the best price.”
Then I gave him a challenge:
“Tell me what you’re going to do differently in 30 seconds or less.”
And to my surprise…
He was ready.
The Answer That Got My Attention
Unlike most people who stumble through a pitch, he immediately started listing what his company provides:
- Warranty and guarantee support
- Service in a timely manner
- Quality install standards
- Case studies with write-ups and videos
- Product links and resources
- Education sites for clients
- Tools to help homeowners make decisions faster
- Delivery time statistics and real performance metrics
And I’ll be honest…
I was refreshed.
I was impressed.
Because that wasn’t selling.
That was leadership.
That was professionalism.
That was someone saying:
“Here’s how we protect your project, your client, your schedule, and your reputation.”
In Construction, This Isn’t A Sales Game. It’s A Relationship Game.
Too many suppliers and subcontractors treat construction like it’s a price war.
It’s not.
It’s a relationship and education game.
If you’re a sub or vendor and you want to work with a high-level builder, here’s the truth:
Don’t sell me. Educate me.
Show me you understand what’s at stake.
Because in luxury construction, what’s at stake is everything:
- the client experience
- the schedule
- the design intent
- the craftsmanship
- the trust
- and the builder’s reputation
At Steg Custom Homes, we don’t build “houses.”
We build legacy-level homes in one of the most unique markets in the country—Sedona.
That means every trade partner on our projects has to operate at a higher standard.
Luxury Clients Don’t Buy Cheap. They Buy Confidence.
Our clientele has a budget.
But here’s what most people misunderstand:
Their budget is flexible when the value is real.
If you do what you say you’ll do…
If you communicate clearly…
If you show up on time…
If you deliver quality…
If you stand behind your work…
Then you become invaluable.
And when you become invaluable, price becomes less important than performance.
But if you’re cheap and inconsistent?
You’re expensive in the long run.
Because cheap work costs twice.
The Iron Triangle of Construction (And Why It Still Wins Every Time)
I tell people this all the time:
In construction, you’re always working inside the Iron Triangle:
Quality. Speed. Cost.
You can typically prioritize two.
Not all three.
- High Quality + Speed = High Cost
- High Quality + Low Cost = Slow Speed
- Fast + Cheap = Quality suffers
That’s not opinion.
That’s reality.
I’ve been in this industry for 30 years, and traditional project management has always held true:
These three constraints ALWAYS force a compromise.
So when someone says,
“We’re the best quality, fastest, and cheapest…”
I already know they’re not shooting straight.
And in this business, shooting straight is everything.
My Advice To Homeowners and Builders
Don’t get caught in the trap thinking cheap is good.
Cheap is cheap.
Cheap comes with:
- shortcuts
- delays
- excuses
- change orders
- finger-pointing
- weak warranties
- weak communication
- and weak accountability
There is no way around it.
If you’re building in Sedona, especially at the luxury level, your home deserves better than “good enough.”
And you deserve trade partners who understand that.
The Standard at Steg Custom Homes
At Steg Custom Homes, we are deliberate.
We are direct.
We are quality-focused.
And we are committed to aligning with vendors and subcontractors who operate the same way.
Because at the end of the day, the only thing that matters is this:
Did we deliver what we promised?
To the client.
To the architect.
To the design.
To the vision.
That’s what separates a builder from a true craftsman.
And that’s what we’re building at Steg Custom Homes—every single day.
One Final Thought
If you’re a supplier or subcontractor trying to earn our business, here’s the best advice I can give you:
Come prepared.
Come with facts.
Come with systems.
Come with accountability.
And be ready to answer this question:
What will you do differently?
Because we’re not looking for the cheapest.
We’re looking for the best.
And in luxury custom home building, the best always stands out.
And remember......... In the construction Industry if you want to be the best..............
"Suffisant" ne l' est pas (Good enough isnt)
"Presque ne compte pas" (Almost doesnt count)
Jim Steg- Founder





